- Shipping & Returns
Shipping & Returns
Returns and Refunds Policy
Thank you for shopping at Geotran International.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 45 days of the original purchase of the product. Any unopened product may be exchanged for another product or returned for a refund.
Before you return a product, please make sure that:
The product was purchased in the last 45 days
The product is in its original packaging- You obtained a Return Merchandise Number (RMA) from us and we have responded with an approval of the product being returned.
To obtain a Return Merchandise Number (RMA), contact us:
By visiting "My Account" selecting "Completed Orders" then select your order and selecting the items to be returned.
Further instructions will be emailed to you after the creation of an RMA ticket and approval of the return.
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Geotran International.
If you received a damaged product, please notify us immediately for assistance.
Sale items can be refunded.
We do not issue refunds for digital products once the order is confirmed and the product is sent.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.
If you have any questions about our Returns and Refunds Policy, please contact us:
By visiting this page on our website: http://store.geotran.com/contact-us/
We can ship to virtually any address in the world. Note that there maybe restrictions on some products, and some products may not be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based and dimensional based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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